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Dropbox shuts down Mailbox and Carousel apps

Mailbox and Carousel users, you’re out of luck.

Dropbox will shut down its email app along with its photo storage app Carousel, the company announced on Monday. Mailbox will shut down on Feb. 26, 2016. Carousel, the photo app that offered to automatically back up pictures stored on a phone and display them alongside pictures already in a Dropbox account, will shut down on March 31, 2016.

Reasons for closing the two apps weren’t clear, but the San Francisco company is placing more emphasis on creating tools for companies will actually pay for, while these apps were designed for the everyday consumer.

Dropbox CEO Drew Houston and CTO Arash Ferdowsi said the decision was a result of “tough choices” in a blog post.

“Over the past few months, we’ve increased our team’s focus on collaboration and simplifying the way people work together. In light of that, we’ve made the difficult decision to shut down Carousel and Mailbox.”


The company said in a statement that features from both apps will be integrated into other Dropbox services, though neither app has a clear replacement, according to Mashable. The company added that it will be “using what we’ve learned from Mailbox to build new ways to communicate and collaborate,” highlighting its note-taking Paper app, which rolled out earlier this year in beta.

Mailbox was super popular when Dropbox was acquired in 2013. However, it was struggling to deal with a huge rush of users. The app really got going when it was finally able to get rid of its waitlist, which was hundred of thousands of names long at one point.

So what will happen to current Mailbox and Carousel users? Mailbox users will have until Feb. 26 to preserve their drafts and data, while Carousel photos will be transferred to the Photos tab on Dropbox. It is not clear if users will have to pay for more storage.

After Dropbox achieved $10 billion in a financing round last year, according to Bloomberg Business, it is under pressure to increase its revenue. It has been grappling with two missions in the past few years: to create a service that satisfies businesses’ needs and to build a product consumers love. And now, the latter is becoming less important and corporate customers are becoming more of a priority.

Gentry Underwood, Dropbox’s former head of design, was responsible for the photo and email apps. Unfortunately, they were just unable to compete with popular service from Apple and Google.

About Meredith Rodefer

Meredith Rodefer
Meredith Rodefer is a freelance writer, who focuses on anything from lifestyle blogging to hard news, and dancer. Beyond Youth Independent, she has written for sites such as, and Contact Meredith: